Editor Software (UK) Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post:
64, Woodmancote Farm House, Nunnery Lane, Woodmancote, Cheltenham, Glos, GL53 8ES, GBEmail:
simon@dyenamicsolutions.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Account information
Information relating to loyalty programme
Website user information (including user journeys and cookie tracking)
Records of meetings and decisions
Information relating to compliments or complaints
Marketing purposes
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Website and app user journey information
Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Location data
Purchase or viewing history
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legal obligation
Public task
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Legal obligation
Public task
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Legal obligation
Public task
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent
Contract
Legal obligation
Public task
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Legal obligation
Public task
Where we get personal information from:
People directly
How long we keep information:
We keep information for at least six years after a subscription expires
Who we share information with:
Data processors
Nick Wright
This data processor does the following activities for us:
Store account details
Others we share personal information with
Professional or legal advisors
Professional consultants
Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 16 July 2024